ur goal is to help office equipment dealers succeed every day, and in every aspect of your business. Through our association's various educational programs, information, research, legal services, publications and guidance, SCBTA members are positioned to be the premier source of the office technology and solutions used by businesses throughout the United States every day.
FIX, BTA's popular service workshop, teaches you how to compute the cost of your service labor hour (service burden rate) and improve your overall service department profitability. Workshop instructors Ronelle Ingram and Rock Janecek will cover proven management and customer service programs to improve morale within your service department. Those struggling with MPS and IT issues can learn new management skills to help transition their staffs to the realities of solution-based servicing. This is a highly interactive, energetic classroom experience. Come prepared to learn in a fun, relaxed atmosphere.Successful BTA dealers use their service departments to maintain profit margins as new equipment sales margins decline.
Wednesday, July 17 -
Nuworld Business Systems
More information HERE
SCBTA will have a member meeting on Tuesday, May 21st at 7:00 pm at our Cerritos office.